Terms of Service

Last Updated: September 2026

OVERVIEW

Welcome to Claire Vancouver. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Claire Vancouver. We operate this online store and website, together with the content, features, tools, products, and services made available through it (collectively, the “Services”).

Our online store is powered by Shopify, which provides the technology and infrastructure that allow us to offer the Services to you.

These Terms of Service, together with any other policies or guidelines referenced in them, establish the terms and conditions that apply when you access or use our Services. They also explain important information concerning your rights, responsibilities, warranties, and limitations of liability.

Please review these Terms carefully before using our Services. By visiting, accessing, or otherwise using our website or Services, you confirm that you have read, understood, and agreed to these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you have reached the legal age of majority in your place of residence. If you allow a minor for whom you are responsible to access our Services, you confirm that you have the authority to do so.

When using our website or placing an order, we may request information such as your name, email address, billing details, payment information, and shipping address. You agree that all information you provide to Claire Vancouver will be accurate, complete, and kept up to date.

You are responsible for maintaining the confidentiality of any account credentials associated with your account and for all activity carried out through your account. Accounts may not be sold, transferred, assigned, or otherwise provided to another person without our authorization.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to ensure that the products and services displayed on our website are represented as accurately as possible.

However, the colors, appearance, and visual presentation of products may vary depending on your device, monitor, browser, display settings, or other technical factors.

We cannot guarantee that the actual appearance of a product will exactly match the way it appears on your screen or that every product will meet your individual expectations.

Product descriptions, specifications, availability, and other information may be changed or updated at any time without prior notice. We also reserve the right to discontinue products or limit the quantity of products available for purchase to particular customers, locations, or jurisdictions.

SECTION 3 - ORDERS

When you submit an order through Claire Vancouver, you are making a request to purchase the products included in that order. We reserve the right to accept, decline, modify, or cancel an order at our discretion.

An order is not considered accepted until Claire Vancouver has confirmed the order. Payment must be successfully received and processed before an order can be accepted.

Please carefully review your order before completing your purchase. Once an order has been accepted, we may not always be able to accommodate cancellation requests.

If we need to reject, modify, or cancel an order, we will make reasonable efforts to contact you using the email address, billing address, and/or telephone number provided during checkout.

All returns and exchanges are handled in accordance with our Refund Policy.

You confirm that purchases made through our store are intended for your personal or household use and are not being made for unauthorized commercial resale or export.

SECTION 4 - PRICES AND BILLING

Product prices, discounts, special offers, and promotions may be changed at any time without prior notice.

The applicable price for an item is the price displayed when your order is submitted and will generally be reflected in your order confirmation.

Unless specifically stated otherwise, displayed prices may not include applicable taxes, shipping charges, handling fees, customs duties, or import charges.

Prices available through Claire Vancouver may differ from prices offered by third-party sellers or other stores.

From time to time, we may offer promotional campaigns that have their own terms and conditions. If the terms of a particular promotion conflict with these Terms of Service, the specific promotional terms will take precedence for that promotion.

You agree to provide accurate and current billing, payment, and account information for every purchase. You are responsible for promptly updating information such as your email address, payment card details, and expiration dates when necessary.

By providing payment information, you confirm that:

  1. The information supplied is accurate and complete.

  2. You are authorized to use the payment method provided.

  3. Your payment provider will honor the applicable charges.

  4. You agree to pay all applicable charges, including product prices, shipping costs, handling fees, and taxes where applicable.

SECTION 5 - SHIPPING AND DELIVERY

Any delivery dates or shipping timeframes provided by Claire Vancouver are estimates and are not guaranteed unless explicitly stated otherwise.

We are not responsible for delays caused by shipping carriers, customs procedures, weather, disruptions, or circumstances outside our reasonable control.

Once an order has been handed over to the applicable shipping carrier, delivery is subject to the carrier's procedures and timeframe.

SECTION 6 - INTELLECTUAL PROPERTY

All content made available through our Services, including but not limited to our trademarks, logos, text, product descriptions, photographs, graphics, designs, reviews, videos, audio, layouts, and overall presentation, belongs to Claire Vancouver or its respective licensors and is protected by applicable intellectual property laws.

You may use our Services solely for personal and non-commercial purposes.

Without our prior written permission, you may not copy, reproduce, distribute, modify, republish, publicly display, publicly perform, create derivative works from, store, transmit, or otherwise exploit material made available through our Services.

Nothing in these Terms grants you ownership of or a license to any intellectual property belonging to Claire Vancouver, Shopify, or any third party, except where explicitly stated.

The Claire Vancouver name, logos, product names, service names, designs, and slogans may constitute trademarks belonging to Claire Vancouver or its respective licensors. These marks may not be used without prior written permission.

Shopify trademarks remain the property of Shopify. All other third-party names, logos, product names, designs, and slogans remain the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

Our Services may provide access to certain tools, features, or applications supplied by third parties.

We do not necessarily monitor, control, or manage these third-party tools and therefore cannot guarantee their availability, performance, accuracy, or functionality.

Any optional third-party tools are provided on an “as is” and “as available” basis, without warranties or guarantees unless otherwise required by applicable law.

Your use of such tools is voluntary and at your own discretion. Before using a third-party tool, you should review and understand the terms and conditions imposed by the relevant provider.

We may introduce additional features, tools, or resources through our Services in the future. Any such additions will become part of the Services and will generally be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links, content, or functionality provided by third parties.

Claire Vancouver does not control or guarantee the accuracy, reliability, availability, privacy practices, or content of external websites or services.

If you choose to access a third-party website through our Services, you do so at your own risk.

We are not responsible for any loss, damage, or other consequences resulting from your use of third-party websites, products, services, resources, or content.

Before engaging with a third-party service or completing a transaction through an external website, you should review that provider's policies and terms.

Questions, complaints, or claims relating to third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Claire Vancouver uses Shopify to power and operate our online store and provide the technical infrastructure necessary for our Services.

However, purchases and sales made through our store are transactions between you and Claire Vancouver.

Shopify is not responsible for the products we sell, the fulfillment of orders, or any issues arising directly from transactions between you and Claire Vancouver, except where applicable law provides otherwise.

SECTION 10 - PRIVACY POLICY

Any personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is powered by Shopify, Shopify may also collect and process information relating to your use of our website and Services.

For more information about how your personal information is handled, please review our Privacy Policy.

SECTION 11 - FEEDBACK

If you submit, send, upload, post, or otherwise provide Claire Vancouver with reviews, comments, suggestions, ideas, proposals, or other content (“Feedback”), you grant us a worldwide, perpetual, royalty-free, transferable, and sublicensable right to use, reproduce, modify, publish, distribute, display, and otherwise utilize that Feedback for lawful business purposes.

This may include using Feedback to operate, improve, develop, evaluate, and promote our Services and products.

By submitting Feedback, you confirm that:

  1. You own the Feedback or have the necessary rights and permissions to provide it.

  2. You have disclosed any compensation, incentives, or benefits received for providing the Feedback where required.

  3. Your Feedback does not violate these Terms or applicable law.

We are not required to keep Feedback confidential, compensate you for Feedback, or respond to Feedback.

We may remove, edit, or refuse to publish Feedback that we believe is unlawful, abusive, threatening, defamatory, obscene, offensive, misleading, infringes intellectual property rights, or otherwise violates these Terms.

You agree that your Feedback will not infringe another person's copyright, trademark, privacy, publicity, or other legal rights. Feedback must not contain malicious software, viruses, or other harmful code.

You must not submit Feedback using a false identity, misleading email address, or other method intended to misrepresent its source.

You remain solely responsible for the Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, information appearing on our website may contain typographical mistakes, inaccuracies, or omissions.

These may relate to product descriptions, pricing, promotions, availability, shipping costs, estimated delivery times, or other information.

We reserve the right to correct, update, or modify inaccurate information at any time without prior notice. Where legally permitted, we may also cancel or adjust an order if it was placed based on materially incorrect information.

SECTION 13 - PROHIBITED USES

You may only use our Services for lawful purposes.

You agree not to use our website or Services:

  • For unlawful, fraudulent, malicious, or harmful activities.

  • To violate applicable laws, regulations, or ordinances.

  • To infringe the intellectual property rights of Claire Vancouver or any other person.

  • To harass, threaten, abuse, insult, defame, intimidate, or harm another person.

  • To provide false, misleading, or deceptive information.

  • To transmit or distribute content that violates these Terms.

  • To send spam, junk mail, chain letters, or unauthorized promotional communications.

  • To impersonate another individual, company, or organization.

  • To interfere with another person's ability to use or enjoy our Services.

  • To engage in conduct that could damage Claire Vancouver, Shopify, our customers, or other users or expose them to legal liability.

You also agree not to:

  • Upload or distribute viruses, malware, or other harmful code.

  • Copy, reproduce, resell, or commercially exploit any part of our Services without authorization.

  • Collect or monitor personal information belonging to other users.

  • Engage in phishing, scraping, crawling, or similar unauthorized data collection.

  • Attempt to bypass, disable, or interfere with security measures protecting our Services or website.

If we determine that you have violated these Terms, we may restrict, suspend, disable, or terminate your access to the Services without prior notice where permitted by law.

SECTION 14 - TERMINATION

We may suspend or terminate your access to all or part of our Services at our discretion where permitted by applicable law.

Termination does not remove any payment obligations that arose before the date your access was terminated.

Any provisions that by their nature should continue after termination will remain effective, including provisions relating to intellectual property, Feedback, liability, indemnification, governing law, privacy, and other applicable obligations.

SECTION 15 - DISCLAIMER OF WARRANTIES

Information made available through our Services is provided for general informational purposes.

Although we make reasonable efforts to keep information accurate and current, we do not guarantee that all information is complete, accurate, reliable, or suitable for your particular circumstances.

Your reliance on information provided through our Services is at your own discretion and risk.

To the fullest extent permitted by applicable law, our Services and products are provided on an “as is” and “as available” basis, without warranties or conditions of any kind, whether express or implied, except where such warranties cannot legally be excluded.

This may include implied warranties or conditions relating to merchantability, suitability for a particular purpose, durability, title, or non-infringement.

We do not guarantee that our website or Services will always be available, uninterrupted, secure, timely, or completely free from errors.

Certain jurisdictions do not permit limitations or exclusions of implied warranties. Where applicable, those limitations may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Claire Vancouver and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses or damages arising from your use of our Services or products.

This may include, where legally permitted, loss of profits, revenue, savings, data, business opportunities, replacement costs, or other similar losses.

This limitation applies regardless of the legal basis of the claim, including contract, negligence, tort, strict liability, or another legal theory, and applies even if we have been advised that such damages could occur.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Claire Vancouver, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, losses, liabilities, damages, and reasonable legal expenses arising from:

  1. Your violation of these Terms of Service.

  2. Your violation of applicable law or the rights of another person.

  3. Your misuse of or access to our Services.

We will make reasonable efforts to notify you of any claim for which indemnification may apply.

We may participate in or control the defense of such a claim, including selecting legal counsel where appropriate.

You agree to reasonably cooperate with us in defending against any such claim.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law and the unenforceable portion will be treated as severed where necessary.

The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

If we do not immediately enforce a right or provision contained in these Terms, that does not mean that we have waived that right or provision.

These Terms of Service, together with the policies and operating rules referenced or published through our Services, constitute the entire agreement between you and Claire Vancouver concerning your use of our Services.

They replace any previous or simultaneous agreements, communications, or understandings relating to the same subject matter.

Any ambiguity in these Terms will not automatically be interpreted against the party responsible for drafting them.

SECTION 20 - ASSIGNMENT

You may not transfer, delegate, or assign your rights or obligations under these Terms without our prior written approval.

Any attempted transfer made in violation of this provision may be considered invalid.

Claire Vancouver may assign or transfer its rights and obligations under these Terms where permitted by law, including in connection with a business restructuring, sale, merger, or similar transaction.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide our Services will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Claire Vancouver is legally established, except where mandatory consumer protection laws provide otherwise.

Any disputes will be subject to the applicable courts having jurisdiction over the matter, to the extent permitted by law.

SECTION 22 - HEADINGS

The headings and section titles used throughout these Terms are provided for convenience only.

They do not affect the meaning, interpretation, or enforceability of any provision contained within these Terms.

SECTION 23 - CHANGES TO THESE TERMS OF SERVICE

You can review the latest version of these Terms of Service at any time through our website.

Claire Vancouver reserves the right to modify, update, or replace portions of these Terms when necessary.

Any revised version will be published on our website, and the “Last Updated” date will be amended accordingly.

Where required by law, we will provide notice of significant changes.

Your continued access to or use of our Services after revised Terms have been published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 24 - CONTACT INFORMATION

If you have questions regarding these Terms of Service, our Services, orders, or any other matter concerning Claire Vancouver, please contact us:

Store Name: Claire Vancouver
Email: info@claire-vancouver.com

Support Hours:
Monday to Friday: 09:00 AM – 5:00 PM