Return Policy
Last Updated: September 2026
Thank you for shopping with Claire Vancouver. We are committed to offering carefully selected products and providing a positive shopping experience for every customer. If your purchase does not meet your expectations, our return and refund policy is designed to make the process as simple and straightforward as possible.
30-Day Return Policy
We accept eligible returns within 30 days of the original purchase date.
To qualify for a return, the item must be:
- Unused and unworn
- In the same condition as when you received it
- Returned in its original packaging where applicable
- Accompanied by your original order confirmation or packing slip
Items that do not meet these requirements may not be eligible for a refund.
How to Request a Return
1. Contact Us
Before sending anything back, please contact our customer support team at info@claire-vancouver.com. Please include your order number and briefly explain why you would like to return the item.
2. Receive Return Instructions
After reviewing your request, we will confirm whether the return is eligible and provide you with the necessary return instructions.
3. Prepare Your Package
Carefully package the item to prevent damage during transit. Please include any original accessories or materials that came with the product.
4. Return the Item
Send the package according to the return instructions provided by our support team. We strongly recommend using a shipping service that provides tracking information.
5. Return Shipping Costs
Unless the item was received damaged, defective, or an incorrect product was sent due to an error on our part, the customer is responsible for the cost of return shipping.
Refund Process
Once we receive your returned item, it will be inspected to ensure that it meets the requirements of our return policy.
You will receive an email confirming that your return has been received. We will then notify you whether your refund has been approved or declined.
If your return is approved, the refund will be issued to your original payment method. Please allow up to 7 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Non-Refundable Items
The following items are not eligible for a refund:
- Products that have been opened, used, worn, washed, or otherwise altered
- Gift cards
Damaged or Defective Items
If your order arrives damaged or you receive a defective or incorrect item, please contact us as soon as possible at info@claire-vancouver.com.
Please provide your order number along with clear photographs showing the issue. Our team will review the situation and work with you toward an appropriate solution as quickly as possible.
Exchanges
If you would like to receive a different item, the quickest option is generally to return the original product in accordance with our return policy.
Once your return has been approved, you can place a new order for the item you would prefer.
Contact Information
Store Name: Claire Vancouver
Email: info@claire-vancouver.com
Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM
For any questions regarding returns, refunds, damaged products, or your order, please contact us at info@claire-vancouver.com.