Privacy Policy

Last Updated: September 2026

Claire Vancouver operates this online store and website, including the related content, features, tools, products, and services made available to our customers (collectively, the “Services”). Our goal is to provide you with a smooth and personalized shopping experience.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have reviewed and understood how your personal information may be collected, used, and disclosed as described below.

Personal Information We Collect

For the purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be associated with you. Information that has been anonymized or cannot reasonably be connected to an individual is generally not considered personal information.

Depending on how you interact with Claire Vancouver, where you are located, and what is permitted by applicable law, we may collect or process the following types of information:

  • Contact Information, such as your name, billing address, shipping address, telephone number, and email address.

  • Payment Information, including payment card details, financial account information, transaction details, payment method, and payment confirmation information.

  • Account Information, such as usernames, passwords, account preferences, and selected settings.

  • Order and Transaction Information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as information relating to previous orders.

  • Communications, including information you provide when contacting our customer service team or communicating with us in another way.

  • Device Information, including details about your device, browser, internet connection, IP address, and other technical identifiers.

  • Usage Information, including information about how, when, and where you interact with our website and Services.

Where We Obtain Personal Information

We may receive personal information from several different sources, including:

  • Directly from you, for example when you create an account, place an order, browse our website, contact us, or otherwise provide information to us.

  • Automatically through our Services, including information collected from your device through cookies and similar technologies.

  • From service providers, when companies that assist us with technology, payments, analytics, customer support, fulfillment, or other services collect or process information on our behalf.

  • From business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

The way we use your information depends on how you interact with Claire Vancouver and the Services you use. We may use personal information for the following purposes:

Providing and Improving Our Services

We may use your information to operate our store, process orders and payments, arrange deliveries, manage returns and exchanges, maintain customer accounts, remember preferences, provide customer support, facilitate product reviews, and improve your overall shopping experience.

We may also use information about your previous interactions with our store to personalize your experience and suggest products that may be relevant to you.

Marketing and Advertising

Where permitted by law and, where required, with your consent, we may use your information to send promotional communications by email, text message, or other permitted methods.

We may also use information relating to your activity on our website, such as products viewed or added to your cart, to help provide relevant advertising and promotional content.

Security and Fraud Prevention

We may process personal information to help protect our website, customers, and business. This may include verifying accounts, detecting and investigating potentially fraudulent or unlawful activity, preventing misuse of our Services, and maintaining a secure shopping environment.

If you create an account, you are responsible for keeping your login credentials confidential. We recommend that you do not share your username, password, or other account information with anyone else.

Communicating With You

We may use your information to respond to questions, provide customer service, communicate about your orders, and maintain our relationship with you as a customer.

Legal and Regulatory Purposes

We may process your information when necessary to comply with applicable laws, regulations, legal procedures, government requests, or other valid legal obligations. We may also use information to investigate or enforce violations of our terms, policies, or other agreements.

How We Share Personal Information

In certain circumstances, we may share personal information with third parties when reasonably necessary to operate our business and provide our Services.

This may include sharing information:

  • With Shopify and other service providers that assist us with payment processing, website technology, analytics, customer support, cloud storage, order fulfillment, shipping, and other business functions.

  • With advertising and marketing partners that help us promote our products and services, where permitted by applicable law.

  • When you specifically request or authorize us to share information with another party, such as when arranging delivery or using certain social media features.

  • With companies within our corporate group or affiliated businesses, where applicable.

  • In connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.

  • When required to comply with applicable law, legal proceedings, government requests, or other valid legal obligations.

  • When necessary to protect the rights, property, safety, or security of Claire Vancouver, our customers, or other individuals.

Our Relationship With Shopify

Our online store is hosted using Shopify, which provides the technology that allows us to offer our Services to you.

When you use our website, certain information relating to your access and interactions may be collected and processed by Shopify and other service providers. Information you submit through our store may therefore be transmitted to Shopify and potentially to third parties located in countries other than your own.

Shopify may also process information in accordance with its own privacy practices. For additional information about how Shopify handles personal information, please review Shopify’s applicable privacy documentation.

Third-Party Websites and Links

Our Services may contain links to websites, platforms, or services operated by third parties.

If you choose to visit a third-party website through one of these links, we recommend reviewing that website's privacy policy and terms before providing any personal information.

Claire Vancouver does not control and is not responsible for the privacy, security, content, accuracy, or practices of third-party websites or platforms.

Information shared through public or semi-public platforms, including social networking services, may potentially be visible to other users and may be used by those platforms according to their own policies.

Children's Information

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details provided below so that we can review the situation and, where appropriate, take steps to delete the information.

Security and Retention

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee that your information will always remain completely protected.

We recommend avoiding unsecured communication channels when sending sensitive or confidential information.

The length of time we retain personal information depends on several factors, including whether the information is required to maintain your account, provide our Services, process transactions, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live and subject to applicable legal requirements and exceptions, you may have certain rights concerning your personal information.

These may include:

  • Right to Access: You may have the right to request information about the personal information we hold about you.

  • Right to Delete: You may be entitled to request deletion of certain personal information we maintain about you.

  • Right to Correct: You may request that inaccurate or incomplete personal information be corrected.

  • Right to Data Portability: In certain circumstances, you may have the right to receive a copy of your personal information in a usable format or request that it be transferred to another organization.

  • Right to Opt Out of Certain Advertising: Depending on your location, you may have the right to opt out of certain forms of information sharing or targeted advertising.

  • Managing Marketing Preferences: You can unsubscribe from promotional emails by using the unsubscribe option included in our marketing communications. Even if you unsubscribe from promotional messages, we may still contact you with important non-promotional communications relating to your orders or account.

These rights may not apply in every situation and may be subject to limitations under applicable law.

UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable privacy and data protection laws.

Subject to applicable exceptions and limitations, these may include:

  • Right to Object to Processing: You may have the right to object to certain uses of your personal information.

  • Right to Restrict Processing: In certain circumstances, you may request that the processing of your personal information be restricted.

  • Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.

You may exercise applicable rights by contacting us using the contact information below.

Exercising Your Privacy Rights

If you would like to exercise a privacy right or request information about how your personal information is handled, please contact us at:

Email: info@claire-vancouver.com

We may need to verify your identity before completing certain requests. This helps protect your information and prevent unauthorized access.

Where permitted by law, you may also appoint an authorized representative to submit a request on your behalf. We may require evidence that the representative has been authorized to act for you.

We will respond to valid requests within the timeframe required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have concerns or complaints regarding how we collect, use, or process your personal information, please contact us at info@claire-vancouver.com.

Depending on where you live, you may also have the right to submit a complaint to the relevant data protection or privacy authority in your jurisdiction.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country in which you reside.

Where applicable, we will use legally recognized safeguards and transfer mechanisms when transferring personal information internationally, including appropriate contractual protections where required by law.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or regulatory obligations.

When changes are made, we will publish the updated version on our website and revise the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Claire Vancouver
Email: info@claire-vancouver.com

Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM